Q. I'm new to the Internet and unfamiliar with how to order online. If I select products from your online Shopping Cart, can I call the order in?
A. Absolutely. Dial 316-990-3662 M-F 8:00 am - 5:00 pm (CT)
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Q. Can I shop any time?
A. You are welcome to browse our catalog 24 hours a day seven days a week;
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Q. How do I know my personal information is secure?
A. We want you to know that your transaction at 4Kidsplayroom.com is both private and secure. You can be assured that placing your order through our Web site is as safe as placing your order by phone or by mail. Please feel comfortable shopping with 4 Kidsplayrooom and enjoy your experience. More information is available in our Privacy Statement.
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Q. Why am I being charged Sales Tax? I thought Internet sales were tax-exempt.
A. Internet sales are not specifically exempt from sales & use taxes. 4 Kids Playroom is required to collect tax on merchandise sold via the Internet to Kansas residents. The appropriate taxes (based on the "ship to" location) will be added to your order. This dollar amount will be reflected on your Order Summary screen. Shopping Cart cannot accommodate purchases made by a tax exempt organization. Please contact your Costumerservice@4kidsplayroom.com to place these orders.
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Q. How do I pay for an order I place on a 4kidsplayroom.com Shopping Cart?
A. We accept Visa, MasterCard, American Express, Discover through PayPal and check or money order.
PayPal accounts MUST be verified PayPal accounts or your order will not ship. Orders paid by check will be delayed up to one week so we can verify the funds are available in your checking account. Pending PayPal payments may also be delayed until the payment clears.
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Q. How long does shipping take?
A. UPS ground please allow 7-10 business days
US Postal please allow 7-14 business days
Orders are usually shipped from our warehouse within 2 business days. The above times are estimates from the day you place your order.
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Q. What is "May Require Additional Freight Charge?"
You may notice that some large or heavy items say "May Require Additional Freight Charge" in the item description. These items are oversized or heavy and cost us more to ship.
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Q. What are my shipping and delivery choices?
A. UPS ground
USPS
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Q. Can I ship to an PO Box address ?
A. At this time we do not ship to PO Boxes
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Q. Can I split an order and send it to two different addresses?
A. At this time, we are unable to split an order for shipping to different addresses. However, you may submit multiple orders.
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Q. How will I know that my order has been received and is being processed?
A. You'll receive an order acknowledgment by E-mail once it's received. Orders leave our Distribution Center within 1 to 2 days of receipt.
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Q. What if I need to return a product that I purchased through 4kidsplayroom.com?
A. Any defective product will be replaced at absolutely no cost to you. Our product warranty applies to manufacturers defects and excludes damage due to misuse or mishandling.
In addition, 4 Kids Playroom backs every product with an unconditional satisfaction guarantee. If you are not completely satisfied, well exchange your purchase or issue a refund at any time. You have our word on it!
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Q. I still have questions; where do I go for answers?
A. Contact us by email at customerservice@4kidsplayroom.com We will get back to you by the end of the next business day. If you require immediate assistance, you may call us Monday through Friday 7:00 am to 5:00 pm CST at 316-990-3662.
